Refund & Return Policy

 

Welcome to Orbit Cart. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We offer a 7-day return policy. You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.
• The return request must be submitted within 7 days of receiving the product.

2. Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse by the customer.
• Items returned without original packaging.
• Personalized or customized products (if applicable).
• Products marked as non-returnable.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product

Our team will review your request and arrange a replacement or refund if approved.

4. Return Shipping

Orbit Cart will cover the return shipping costs for approved returns.

Customers should contact our support team before sending any item back.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be processed within 7–10 business days.

6. Late or Missing Refunds

If you have not received your refund after the stated processing period, please contact us for assistance.

7. Order Cancellation

Orders may be cancelled before they are processed and shipped. Once an order has been dispatched, cancellation requests may no longer be accepted.

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Orbit Cart Support
Email: maisonhomme36@gmail.com